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Frequently Asked Questions

Why did my points not increase after completing a quiz?

Points may not increase if you did not earn additional eligible points from the attempt. For example, if your new score does not improve your previous best score for that quiz. If you believe your points were calculated incorrectly, contact YouGoLearn support for assistance.

Can I earn points by improving my quiz score?

Yes. Under the YouGoLearn quiz reward system, points can be awarded when a teacher improves their previous best score for a particular quiz. This encourages teachers to continue learning and improve their performance.

How does the teacher leaderboard work?

The teacher leaderboard ranks teachers according to the points they have earned. Teachers with higher points appear higher on the leaderboard. YouGoLearn may also provide monthly rankings to recognize teachers who perform strongly during a particular month.

How can I check my reward redemption history?

Your completed reward redemptions are recorded in your account. You can use the available reward or redemption history section to review rewards you have previously redeemed.

Can I cancel a reward redemption?

Reward redemption cancellation depends on the status of the redemption. If you have already completed a redemption, contact YouGoLearn support as soon as possible. Cancellation or reversal may not be possible after a reward has been processed or issued.

What happens if a reward is out of stock?

If a reward is out of stock, it cannot be redeemed until additional stock becomes available. You can check the Rewards Mall regularly for restocked products or choose another available reward.

Can I transfer my points to another teacher?

No. Reward points are linked to the teacher account that earned them and cannot be transferred to another teacher unless YouGoLearn introduces a specific transfer feature in the future.

Do my reward points expire?

Your points are intended to remain available in your YouGoLearn account unless YouGoLearn introduces a specific points-expiration policy. If an expiration policy is introduced, teachers will be informed through the appropriate platform communication.

Can I use my points more than once?

Yes. You can continue earning points and redeeming available rewards as long as you have enough points for the reward you want and the reward is available.

What happens after I redeem a reward?

After a successful redemption, the required points are deducted from your available balance and the redemption is recorded in your reward history. For physical rewards, you may receive further information about collection or delivery where applicable.

Can I redeem my points for data bundles?

Yes, where data bundle rewards are available. The required points and available data rewards will be displayed in the Rewards Mall. Availability may depend on the current rewards offered by YouGoLearn.

Can I redeem my points for physical products?

Yes. Where physical products are available, eligible teachers can use their accumulated points to redeem them. The available products, stock and redemption requirements are displayed in the Rewards Mall.

How many points do I need to redeem a reward?

The number of points required depends on the particular reward. Each reward displayed in the Rewards Mall shows the number of points required before you redeem it.

What rewards can I get with my points?

Available rewards may include educational materials, books, pens, school supplies, data bundles, gadgets, drinks and other useful products. The available rewards and required points may change from time to time.

How can I redeem my points for rewards?

When you have enough points for an available reward, visit the YouGoLearn Rewards Mall section, select the reward you want and follow the redemption instructions provided on the platform.

Where can I see my reward points?

You can view your current reward points from your teacher account. Your points are also used on the teacher leaderboard and can be used when redeeming eligible rewards.

How are quiz points added to my account?

After you complete a quiz, YouGoLearn calculates your score based on the questions you answered correctly. Eligible points are then added to your teacher reward points balance.

How do I earn points by taking quizzes?

Log in to your YouGoLearn teacher account, open the Quiz Center, select an available quiz and complete the questions. Correct answers earn points according to the quiz's scoring system.

How can teachers earn points on YouGoLearn?

Teachers can earn points by taking educational quizzes on YouGoLearn and answering questions correctly. Points are awarded based on their quiz performance and can contribute to their overall leaderboard ranking.

What are YouGoLearn reward points?

YouGoLearn reward points are points teachers earn by participating in educational quizzes and learning activities on the YouGoLearn platform. The points can be accumulated and used to redeem available rewards in the YouGoLearn Rewards Mall.

What are some of the key benefits schools earned?

Problem Statement:

  • Parents struggle to get results (report card) quickly.
  • Schools spend time and money printing papers
  • No system to generate extra income for schools.

The Solution:

  • YouGoLearn provides a digital result (report card) checker system.
  • Schools get free setup.
  • Schools earn 15% share on every PIN CODE sold.
  • Parents and students check results anytime, anywhere.
  • It also give professional image to the schools into digital world.

Key Benefits:

  • Easy Result Checking - No long queues, no delays
  • Extra Income for Schools - 15% revenue share on PINs.
  • Student Support - Learning Zone, Chat YGL, Quizzes and many more.
  • Secure & Reliable - Each student gets unique access.
Why it says this pin code has already been used?

Pin Code valid for 24 hours for one time used.

As soon as you bought the pin code, the 24 hours doesn't start counting unless you used it, to check your report card (results) before it start counting.

Note: One pin code can be used to check all your previous report card (results) until the 24hrs is done.

Why it says this pin is invalid for my school?

Invalid: means incorrect or wrong pin code

When you buy/purchase pin code from different school, the system will reject it because pin codes are linked to each schools.

Note: You can't buy/purchase pin code from different school on the platform and used it to check your report card (results) unless you buy/purchased it from your school on the platform.

For example:

You can't used SCHOOL A Pin Code to Check results (report card) of SCHOOL B student.

So be careful when buying, make sure you see your School Logo before you proceed.

How to register your school without a marketer?

Using Contact Us Method

  • Go to Contact us tab
  • Enter your full name 
  • Enter your email address (eg. yougolearngh@gmail.com)
  • Enter your mobile number
  • Write your message in the box section
  • Click on send (Our platform manager will review it and contact you)

Using Electronic mail (email)

Using Dial Phone Number

  • Call any of the available contacts:
    • +233(0)54 415 6712
    • +233(0)56 036 3927
How long is a PIN valid?
  • You can reuse the PIN within 24 hours of the first used.

 

What is an Index Number?

It is your student ID assigned by the school which helps you to check your results.

 If forgotten

  1. Click on Find My Index Number Tab
  2. Enter Your First & Last Name
  3. Select Your School
  4. Select Your Class

 Deep Search

  1. Select Your School
  2. Select Your Class
  3. Look for your name
What if I lost my PIN?

Use the Resend PIN Tab feature with your email and school to retrieve your code.

How do I buy a PIN?
  • Click on Buy PIN Tab
  • Select Your school
  • Enter Your details
  • Pay with Mobile Money or Card
  • Your Pin Code will be display on the screen and sent to you via email and sms at the same time.
How do I check my result?
  • On the page
  • Scroll down, you will see
  • Index Number (Enter your index number, eg. 100******)
  • Pin Code (Key in the PIN CODE you purchased, eg. YGL********)
  • Exam Type (Select the type/kind of exams you want to check it result)
  • Academic Year (Select the year of the exam type you want to check)
  • Click on check results button
  • Scroll down and click on print
  • Finally scroll down again and click on print results / Save as PDF.